CONTACT US

totes Customer Care:

Available Monday through Friday from 8am to 4pm EST.

Phone: 800-281-4535

Email: customercare@totes.com

Note: We respond to email messages in the order that they are received and will respond to your email as quickly as possible. Please be sure to include your name and contact information.

Canadian Customers ONLY, call Canadian totes Customer Care: 

Available Monday through Thursday from 9am to 4pm EST and Friday from 9am to 1pm EST

800-615-2354

Customers based in Canada are encouraged to order from the Canadian site, www.totes-isotoner.ca.

Please note that Canadian Customer Care cannot assist with U.S. orders.

Customer Care for totes Boots and Jackets (manufactured by Eastman Footwear)

Eastman’s Email: custserv@efny.com

Eastman’s Phone number: 1-864-832-7854

Totes Customer Care is not able to provide any assistance with these products. Please contact Eastman Footwear for questions, concerns and warranty claims. 

Additional Inquiries

Wholesale Customer Inquiries: Please direct all inquiries via email to sales1@totes.com. Please be sure to include your name and contact information with your inquiry.

Licensing Inquiries: Please direct all inquiries via email to licensing@totes.com.

Press Inquiries: Please direct all media inquiries via email to: mediarelations@totes.com.

Frequently Asked Questions: Answers to our most commonly asked questions can be found here.