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totes Limited Lifetime Warranty

totes umbrellas are built to exacting standards using the finest materials and hand-inspected to ensure top-quality. With proper care, your totes umbrella should provide a lifetime of durable, reliable protection. If this umbrella should prove to be defective in materials or workmanship, or fail to function properly we will gladly replace it with a comparable umbrella. The warranty does not cover normal wear and tear of items.

 

How to Exercise your Umbrella Warranty:

U.S. Consumers please use the information below:

Instructions for umbrella warranty replacements are subject to change. Refer to totes.com/warranty for the current totes umbrella warranty policy and guidelines. Note there is a $5.00 (per product) cost required for the shipping and handling of each replacement umbrella. We no longer require you return the whole defective umbrella as was our policy in the past.

Please carefully read and follow these 3 steps to exercise your umbrella warranty:

1. For each umbrella, remove these two umbrella pieces:

- A 2-3” portion of the Velcro strap (for some models this might be a snap button) that goes around the umbrella to keep it closed. This is NOT the handle strap. For umbrellas that have multiple colors, please include a swatch of the additional colors.

- The white style tag stitched to the inside of the umbrella canopy. This is NOT the warranty tag.

2. Return the two umbrella pieces and $5.00 (per product) for partial shipping and handling to:

totes
Attn: Warranty Department
9655 International Blvd.
Cincinnati, Ohio 45246-5658

3. In order to process your warranty quickly please include the following information with the shipment:
- Your name
- Return address
- Phone number
- Email address (only to be used for warranty purposes)
- If including a check please make payable to totes

Allow 2 to 6 weeks for return. 

totes Consumer Services reserves the right to decline any warranty request.

PLEASE NOTE - We do not honor warranties on totes' umbrellas sold outside of the United States or Canada. Please contact our customer care department if you have any questions or concerns.

 

Canada Consumers please use the information below:

Instructions for umbrella warranty replacements are subject to change.  Refer to totes-isotoner.com/warranty for the current totes umbrella warranty policy and guidelines.  Note there is a $5.00 (per product) cost required for the shipping and handling of each replacement umbrella.  We no longer require you to return the whole defective umbrella as was our policy in the past.

Please carefully read and follow these 3 steps to exercise your umbrella warranty:

1. For each umbrella, remove these two umbrella pieces:

- A 2-3" portion of the Velcro strap (for some models this might be a snap button) that goes around the umbrella to keep it closed.  This is NOT the handle strap.  For umbrellas that have multiple colours, please include a swatch of the additional colours.

- The white style tag stitched to the inside of the umbrella canopy.  This is NOT the warranty tag.

2. Return the two umbrella pieces and $5.00 (per product) for partial shippping and handling to:

totes-isotoner Canada, Limited
426 Watline Avenue
Mississauga Ontario L4Z 1X2

3. In order to process your warranty quickly, please include the following information with the shipment:

- Your name
- Return address
- Phone number
- Email address (only to be used for warranty purposes)
- If including a check please make payable to  totes-Isotoner

Allow 4 to 6 weeks for return.  Please do not return the product to the store at which it was purchased.

PLEASE NOTE - We do not honor warranties on totes' umbrellas sold outside of the United States or Canada. Please contact our customer care department if you have any questions or concerns.

 

Winter Boot Warranty Information:

totes licenses its name to Eastman Footwear Group Inc. Eastman manufactures all of our winter boot products. If you are experiencing an issue with a totes winter boot product please contact Eastman Footwear as they will be able to provide you with Warranty information.

Contact Information
Eastman Footwear Group Inc.
34 West 33rd St., 7th Floor
New York NY 10001

Phone: 1-(864) 832-7854
Email: custserv@efny.com