Track Your Order
You can track your order by providing your email address and order number. Please note: You can check the status of orders placed online within the last 30 days. Any tracking information will not be provided until after midnight ET of the day your package ships.
totes Customer Care:
Available Monday through Friday from 8am to 4pm EST.
Note: We respond to email messages in the order that they are received and will respond to your email as quickly as possible. Please be sure to include your name and contact information.
9655 International Blvd.
Cincinnati, OH 45246
Canadian Customers ONLY, call Canadian totes Customer Care:
Available Monday through Thursday from 9am to 4pm EST and Friday from 9am to 1pm EST
Customers based in Canada are encouraged to order from the Canadian site, www.totes-isotoner.ca.
Please note that Canadian Customer Care cannot assist with U.S. orders.
Wholesale Customer Inquiries: Please direct all inquiries via email to firstname.lastname@example.org. Please be sure to include your name and contact information with your inquiry.
Licensing Inquiries: Please direct all inquiries via email to email@example.com.
Press Inquiries: Please direct all media inquiries via email to: firstname.lastname@example.org.
Frequently Asked Questions: Answers to our most commonly asked questions can be found here.