How are the umbrella canopies measured to get the canopy size?
The umbrella canopy measurement is taken from one tip of the umbrella up over the top and to the other tip on the alternate size. The arc is counted in the canopy size listed on our website specification.
Do you offer a warranty on totes umbrellas?
We offer a limited lifetime warranty for any manufacturing defect with our totes umbrellas. The warranty does not cover normal wear and tear of items. Please see our Warranty Information section for more information.
How can I tell if my order processed through?
If you have received a confirmation number at the end of the ordering process, your order has processed through. An email confirmation will also be sent to the email address you provided during the ordering process. Please check your spam or junk mailbox for your confirmation email, as many times the confirmation email will be redirected by spam blockers. If you did not receive a confirmation number at the end of your order or an email within a short amount of time, the order may not have processed through.
Can I change my order?
Unfortunately once the order has been submitted the process for fulfillment has begun and we cannot change any aspect of the order.
Can I cancel my order?
Unfortunately once the order has been submitted the process for fulfillment has begun and we cannot cancel the order.
How do I return an order?
We want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied, you may return items sold by totes.com within 30 days of delivery for a refund. Please visit our return information page to learn more about the returns process.
How long does it take for a refund?
Please allow up to 30 business days to complete the return once we have received the item back.