We want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied, you may return items sold by totes.com within 30 days of delivery for a refund.
- We cannot accept returns of certain items, including:
- Any item that is returned more than 30 days after delivery.
- Any item that is not in its original condition, is damaged, or is missing parts.
- All returns must be in the original packaging, include the original documentation and use the special returns label included in the package.
- This returns label is not pre-paid.
- Customers are responsible for return shipping fees.
We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return. totes.com does not refund shipping and handling charges.
If a product is damaged in shipment, please call 1-800-281-4535 for replacement instructions.
- If the item you're returning was designated as a gift when purchased from totes.com please note, that the refund will be issued to the original purchaser of the gift.
- We cannot accept merchandise for return for style, color, or size preferences if purchased elsewhere.
- We recommend that you contact the person who gave you the gift to find out where the item was purchased and exchange it directly with the retailer of purchase.
Send Internet order returns to:
Ecomm Returns Processing Center
9655 International Blvd.
Cincinnati, OH 45246-5658