HOW TO start a Return (NOT UMBRELLA WARRANTY)
You may return your totes.com item within 60 days of delivery for a refund. For an expedited return, send an email to firstname.lastname@example.org with the following information:
- Current totes PO#/Order# (starting with TOTE)
- List of specific item(s) being returned if multiple items on order
- Tracking number from RETURNED PACKAGE (via FedEx, UPS, USPS) We recommend USPS as the most cost-effective method.
We can provide a return label (please provide a valid PO#); however, the cost of return shipping label, if used, will be taken out of the refund.
totes » Isotoner / Acorn Customer Care
9655 International Blvd.
Cincinnati, OH 45246
We cannot accept returns of certain items, including:
-Any item that is returned more than 60 days after delivery.
-Any item that is not in its original condition, is damaged, or is missing parts.
We will notify you via e-mail of your refund once the return has been processed. You can expect a refund in the same form of payment originally used for purchase within 7-10 days, minus original shipping charges.