Track Your Order
You can track your order by providing your email address and order number. Please note: You can check the status of orders placed online within the last 30 days. Any tracking information will not be provided until after midnight ET of the day your package ships.
We want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied, you may return items sold by totes.com within 30 days of delivery for a refund.
We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return. totes.com does not refund shipping and handling charges.
If a product is damaged in shipment, please call 1-800-281-4535 for replacement instructions.
Send Internet order returns to:
Ecomm Returns Processing Center
9655 International Blvd.
Cincinnati, OH 45246-5658